alex.s
July 25, 2008, 12:11pm
1
Hello,
I’ve just bought Major Tom + Transient monster.
I got an order confirmation from Paypal the detail of which are:
Transaction ID: 2WG03420MX5550438
And a reference number from SWREG when I tried to contact them: KMM12477961I11273L0KM on their email header.
I haven’t received anything from Stillwell itself…
Is the order process automated or have I missed your office hours ?? as I don’t know where you’re based.
Thanks,
Alex
PS: Great plugins by the way, transient monster is a life saver for hi hat bleed on snare mics !
scott
July 25, 2008, 2:32pm
2
I can see the orders have come in and keys have been generated…you didn’t receive an emailed receipt? That should have had the key attached to it.
I do know that SWREG has been having some DNS problems for the past two days, so that may be it. I’ll log into their system and make it resend the email.
Scott
scott
July 25, 2008, 2:34pm
3
Oh…
Yes, the order process is automated, and normally you should receive the keys along with your sales receipt via email very quickly indeed.
Scott
scott
July 25, 2008, 2:38pm
4
Email has been resent. Please let me know if you do not receive it. You can email me at scott at stillwellaudio dot com.
Scott
alex.s
July 25, 2008, 4:03pm
5
Sorted !
For anybody who might read this thread…
It was a typo in my email address.
Once fixed, Scott sent me the authorizations immediately.
Very professional,
Thanks.