# Rocket won't scan
**URL:** https://forums.stillwellaudio.com/t/rocket-wont-scan/886
**Category:** The Rocket
**Created:** [October 9, 2013, 2:42pm UTC](https://forums.stillwellaudio.com/t/rocket-wont-scan/886 "2013-10-09T14:42:20Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@lehmannmusic](https://forums.stillwellaudio.com/u/lehmannmusic)
#### Post date: [October 9, 2013, 2:42pm UTC](https://forums.stillwellaudio.com/t/rocket-wont-scan/886/1 "2013-10-09T14:42:20Z")
Hi - I’m in Logic 9 in OSX 10.8.5 and I’ve installed the plugin and key into the correct folder, but it won’t scan and show up. What should I do?
The folder is HD\Library\Audio\Plug-ins\Components along with all my other plugins.
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### Author:  [@scott](https://forums.stillwellaudio.com/u/scott)
#### Post date: [October 9, 2013, 3:41pm UTC](https://forums.stillwellaudio.com/t/rocket-wont-scan/886/2 "2013-10-09T15:41:01Z")
Responded via PM
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### Author:  [@ddelaney8](https://forums.stillwellaudio.com/u/ddelaney8)
#### Post date: [November 13, 2013, 6:12am UTC](https://forums.stillwellaudio.com/t/rocket-wont-scan/886/3 "2013-11-13T06:12:32Z")
Hey Scott… just purchased The Rocket tonight… having the same problem… put it in multiple folders just to be safe too. I purchased it as an AU plugin and I am running off of Pro Tools 10. Please let me know… dying to use it!
Thanks,
Dave
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### Author:  [@scott](https://forums.stillwellaudio.com/u/scott)
#### Post date: [November 19, 2013, 6:11pm UTC](https://forums.stillwellaudio.com/t/rocket-wont-scan/886/4 "2013-11-19T18:11:34Z")
AU plugins don’t load in Pro Tools - it only supports AS and RTAS (PT10 and before) and AAX (PT10 and forward). This is not specific to our plugins - this is true for ALL AU or VST plugins.
Scott
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### Author:  [@Infinite5ths](https://forums.stillwellaudio.com/u/Infinite5ths)
#### Post date: [December 17, 2013, 3:16am UTC](https://forums.stillwellaudio.com/t/rocket-wont-scan/886/5 "2013-12-17T03:16:31Z")
Exact same problem here. Please PM or email me.
## Thanks
Mike
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### Author:  [@Infinite5ths](https://forums.stillwellaudio.com/u/Infinite5ths)
#### Post date: [December 19, 2013, 12:30pm UTC](https://forums.stillwellaudio.com/t/rocket-wont-scan/886/6 "2013-12-19T12:30:52Z")
Is there any support from this company? I posted here and submitted a support ticket 3 days ago - so far zero response to either. Getting the sense this isn’t the company I want to depend on for pro software…
Most of my software devs get back within at least a couple days - many within 24 hours.
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### Author:  [@scott](https://forums.stillwellaudio.com/u/scott)
#### Post date: [December 26, 2013, 10:05pm UTC](https://forums.stillwellaudio.com/t/rocket-wont-scan/886/7 "2013-12-26T22:05:20Z")
I’m sorry that we haven’t got back to you sooner, but we ARE a small company when all is said and done. It doesn’t take a whole lot of load to overwhelm our resources.
If you wish to discuss, please email me directly at scott at stillwellaudio dot com. I don’t recommend this as a normal support method, as I may not always be available, but I don’t want you to continue thinking we aren’t here, or that we aren’t trying to be responsive.
Scott
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### Author:  [@Infinite5ths](https://forums.stillwellaudio.com/u/Infinite5ths)
#### Post date: [January 1, 2014, 12:32am UTC](https://forums.stillwellaudio.com/t/rocket-wont-scan/886/8 "2014-01-01T00:32:48Z")
Just reply to my Mojo Helpdesk ticket ASAP. At least I now know you’re still alive.
## I’ve been on the road, driving from North Carolina to Los Angeles for the last 5 days - just saw this reply now.
Mike
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### Author:  [@scott](https://forums.stillwellaudio.com/u/scott)
#### Post date: [January 2, 2014, 7:29am UTC](https://forums.stillwellaudio.com/t/rocket-wont-scan/886/9 "2014-01-02T07:29:04Z")
I did respond - and actually did so again just a few minutes before I saw this…so the reply may sound somewhat confused. 🙂
Scott