# Register problem...
**URL:** https://forums.stillwellaudio.com/t/register-problem/854
**Category:** 1973 Equalizer
**Created:** [November 27, 2012, 2:39pm UTC](https://forums.stillwellaudio.com/t/register-problem/854 "2012-11-27T14:39:50Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@coboune](https://forums.stillwellaudio.com/u/coboune)
#### Post date: [November 27, 2012, 2:39pm UTC](https://forums.stillwellaudio.com/t/register-problem/854/1 "2012-11-27T14:39:50Z")
Hello,
I work with ProTools 9 and I use the FxPansion adaptater 2.1 to wrap my VST plugins.
I bought Stillwell 1973 and it is in my wrapped plugins. Of course, I put the reg file in the VST folder.
However, whenever I use it 1973, it stays in demo version.
Thank you in advance for telling me what I need to do to have the 1973 plug in normal version.
Coco
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### Author:  [@scott](https://forums.stillwellaudio.com/u/scott)
#### Post date: [November 27, 2012, 5:49pm UTC](https://forums.stillwellaudio.com/t/register-problem/854/2 "2012-11-27T17:49:19Z")
Which license do you have? If you have a Reaper-only, non-commercial license, it’s not going to show as registered in Pro Tools (or anything else except REAPER).
The registration file must be in the same folder as the plugin, and must be named correctly…for 1973 that would be 472251973.key
Scott
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### Author:  [@coboune](https://forums.stillwellaudio.com/u/coboune)
#### Post date: [November 27, 2012, 6:42pm UTC](https://forums.stillwellaudio.com/t/register-problem/854/3 "2012-11-27T18:42:20Z")
Thanks for the quick answer…
The reg file is ok, well named (not .txt 😉 )
I have bought the “All hosts, commercial use” licence version.
Coco
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### Author:  [@scott](https://forums.stillwellaudio.com/u/scott)
#### Post date: [November 28, 2012, 6:26am UTC](https://forums.stillwellaudio.com/t/register-problem/854/4 "2012-11-28T06:26:20Z")
Read the following and create a support ticket. Once you’ve created the ticket, log into the support site and attach a copy of your key file to the tick so that I can verify that there’s nothing wrong with it.
> [@New product support policy, effective February 18, 2014](https://forums.stillwellaudio.com/t/new-product-support-policy-effective-february-18-2014/636/1):
>
> For product support requests, please send email to support at stillwellaudio dot com. You will get a confirmation email back that contains a link to let you view your ticket and ticket history. There is no password required to log into the support system, you just need your email address and a valid ticket number on that address. You can create a login if you wish to - it’s a bit more convenient in the long run, but you aren’t required to if you don’t wish. Additionally, you can always go di…
If you have the key file named correctly and placed in the right location, it WILL work. There’s something wrong here…we just need to find out what it is.
Thanks!
Scott