# Reg key
**URL:** https://forums.stillwellaudio.com/t/reg-key/788
**Category:** Stillwell Audio Plugs
**Created:** [October 22, 2011, 5:01pm UTC](https://forums.stillwellaudio.com/t/reg-key/788 "2011-10-22T17:01:13Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@davidb63](https://forums.stillwellaudio.com/u/davidb63)
#### Post date: [October 22, 2011, 5:01pm UTC](https://forums.stillwellaudio.com/t/reg-key/788/1 "2011-10-22T17:01:13Z")
I purchased maj tom and didn’t get the Email with the reg. key. I received it right away for 1973 and Bombadier. Orig posted this in Maj Tom forum, but there is no recent activity in that forum… so posted here.
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### Author:  [@scott](https://forums.stillwellaudio.com/u/scott)
#### Post date: [October 22, 2011, 5:35pm UTC](https://forums.stillwellaudio.com/t/reg-key/788/2 "2011-10-22T17:35:56Z")
Please create a support ticket as described in the sticky at the top of every forum here. Include your order number and I’ll get it sorted out straight away.
Scott
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### Author:  [@scott](https://forums.stillwellaudio.com/u/scott)
#### Post date: [October 22, 2011, 5:40pm UTC](https://forums.stillwellaudio.com/t/reg-key/788/3 "2011-10-22T17:40:55Z")
hmm…assuming you used the same email on both purchases (and that they’re the same as the email you used on this forum account), I only see a single order for 1973 and Bombardier…no order for Major Tom has showed up here.
Ahh, I see what the problem is. You placed the order right when I was rebooting the key generation server. Fastspring will retry the transaction later and will issue your key files.
If you do not receive the key file within 24 hours, file a support ticket with me and I’ll give Fastspring a nudge.
Scott
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### Author:  [@davidb63](https://forums.stillwellaudio.com/u/davidb63)
#### Post date: [October 22, 2011, 5:44pm UTC](https://forums.stillwellaudio.com/t/reg-key/788/4 "2011-10-22T17:44:08Z")
> [@scott](#):
>
> hmm…assuming you used the same email on both purchases (and that they’re the same as the email you used on this forum account), I only see a single order for 1973 and Bombardier…no order for Major Tom has showed up here.
>
> Ahh, I see what the problem is. You placed the order right when I was rebooting the key generation server. Fastspring will retry the transaction later and will issue your key files.
>
> If you do not receive the key file within 24 hours, file a support ticket with me and I’ll give Fastspring a nudge.
>
> Scott
Thanks Scott. I’ll be on the look out for the key 🙂
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### Author:  [@davidb63](https://forums.stillwellaudio.com/u/davidb63)
#### Post date: [October 23, 2011, 6:19pm UTC](https://forums.stillwellaudio.com/t/reg-key/788/5 "2011-10-23T18:19:47Z")
The key came today. Thanks!