# Problem unlocking vibeEq & 1973 Eq

**URL:** https://forums.stillwellaudio.com/t/problem-unlocking-vibeeq-1973-eq/282
**Category:** Stillwell Audio Plugs
**Created:** [September 28, 2008, 3:27pm UTC](https://forums.stillwellaudio.com/t/problem-unlocking-vibeeq-1973-eq/282 "2008-09-28T15:27:25Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![Human\_Koala](https://forums.stillwellaudio.com/letter_avatar_proxy/v4/letter/h/6bbea6/32.png) [@Human\_Koala](https://forums.stillwellaudio.com/u/Human_Koala)
#### Post date: [September 28, 2008, 3:27pm UTC](https://forums.stillwellaudio.com/t/problem-unlocking-vibeeq-1973-eq/282/1 "2008-09-28T15:27:25Z")

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i’ve got a mac OS 01.4.1

nothing change when i put the keyfile in the component directory …  
moreover it seems the name i’ve put in the forms cédric as lost the letter é in the keyfile …

Cédric Buron|cedric.buron (at) [gmail.com](http://gmail.com)

So what can i do ???

Cédric Buron

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### Author: ![scott](https://forums.stillwellaudio.com/user_avatar/forums.stillwellaudio.com/scott/32/312_2.png) [@scott](https://forums.stillwellaudio.com/u/scott)
#### Post date: [September 28, 2008, 4:12pm UTC](https://forums.stillwellaudio.com/t/problem-unlocking-vibeeq-1973-eq/282/2 "2008-09-28T16:12:44Z")

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Ahhh,

Let me review the orders that came in. It is a known problem in our key generator that it does not work properly with accented characters. If indeed the key did NOT have the é in it, then it should have worked. However, if the name still has the é, the key will probably break and still show as unregistered. If so, I will generate new keys for you immediately. They will, unfortunately, have to use e for é, but that’s the best we can do at the moment.

Regards,

Scott

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### Author: ![Human\_Koala](https://forums.stillwellaudio.com/letter_avatar_proxy/v4/letter/h/6bbea6/32.png) [@Human\_Koala](https://forums.stillwellaudio.com/u/Human_Koala)
#### Post date: [September 28, 2008, 4:36pm UTC](https://forums.stillwellaudio.com/t/problem-unlocking-vibeeq-1973-eq/282/3 "2008-09-28T16:36:52Z")

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thanx for the fast answer,

so here it is written in the keyfile

Cdric Buron|cedric.buron@…

it seems there’s no é or e

Cédric

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### Author: ![scott](https://forums.stillwellaudio.com/user_avatar/forums.stillwellaudio.com/scott/32/312_2.png) [@scott](https://forums.stillwellaudio.com/u/scott)
#### Post date: [September 28, 2008, 4:54pm UTC](https://forums.stillwellaudio.com/t/problem-unlocking-vibeeq-1973-eq/282/4 "2008-09-28T16:54:08Z")

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Updated keys sent. Please let me know if those don’t work.

Scott

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### Author: ![Human\_Koala](https://forums.stillwellaudio.com/letter_avatar_proxy/v4/letter/h/6bbea6/32.png) [@Human\_Koala](https://forums.stillwellaudio.com/u/Human_Koala)
#### Post date: [September 28, 2008, 5:07pm UTC](https://forums.stillwellaudio.com/t/problem-unlocking-vibeeq-1973-eq/282/5 "2008-09-28T17:07:50Z")

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it’s working now.

Thanx !!!  
Cédric Buron