# Can't Download The Key
**URL:** https://forums.stillwellaudio.com/t/cant-download-the-key/447
**Category:** CMX Stereo Microshifter
**Created:** [June 2, 2009, 7:00pm UTC](https://forums.stillwellaudio.com/t/cant-download-the-key/447 "2009-06-02T19:00:40Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@stratman](https://forums.stillwellaudio.com/u/stratman)
#### Post date: [June 2, 2009, 7:00pm UTC](https://forums.stillwellaudio.com/t/cant-download-the-key/447/1 "2009-06-02T19:00:40Z")
I’ve purchased CMX (the full commercial version). In the email, when I click on the download link the File download window appears. But when I click on Save, I get the message in the picture below.
Pete
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### Author:  [@scott](https://forums.stillwellaudio.com/u/scott)
#### Post date: [June 2, 2009, 7:54pm UTC](https://forums.stillwellaudio.com/t/cant-download-the-key/447/2 "2009-06-02T19:54:41Z")
You’ll need to file a support incident with SWREG, since it’s their server that’s geeking out on you. You can open a new support message at:
[usd.swreg.org/cgi-bin/msgwizard.cgi](https://usd.swreg.org/cgi-bin/msgwizard.cgi)
Hope this helps…if they aren’t able to resolve it for you, let us know and I’ll open a support ticket from MY end. It’ll still wind up going back to SWREG, though…
Scott
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### Author:  [@stratman](https://forums.stillwellaudio.com/u/stratman)
#### Post date: [June 2, 2009, 10:38pm UTC](https://forums.stillwellaudio.com/t/cant-download-the-key/447/3 "2009-06-02T22:38:10Z")
edit: please ignore the following post. I was having a bad day ☹
Sorry to be a pain, but I tried the Swreg link and it seems to stick on the final page called SWREG customer mailbox login.
I really like your products and I’ve purchased quite a few. I’m not impressed with SWREG. The response categories smack of one of those telephone answering services where you only get a certain set of responses and you can’t get across what you want to say. Then you get stuck on a blind alley.
Sorry, I know this isn’t really your fault. I just remember when I had a brief problem with my Olga licence and Schwa quickly emailed me another licence which worked. It was good to feel that I was dealing with a person instead of a faceless (automated response) organisation.
Pete
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### Author:  [@stratman](https://forums.stillwellaudio.com/u/stratman)
#### Post date: [June 3, 2009, 7:21pm UTC](https://forums.stillwellaudio.com/t/cant-download-the-key/447/4 "2009-06-03T19:21:52Z")
I’ve sorted it out. Instead of trying the save the file, I opened it, copied the text into a text file, then named the file as described in the email from SWREG.
It now comes up as registered 🙂.
I’m now feeling a bit of an idiot. 😊
Apologies for whinging in my previous post. I was in a bad mood. My graphics card had just failed and I was posting using my old laptop. Got a new card today and I’ve calmed down.
CMX is an excellent VST.
Pete
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### Author:  [@schwa](https://forums.stillwellaudio.com/u/schwa)
#### Post date: [June 3, 2009, 10:08pm UTC](https://forums.stillwellaudio.com/t/cant-download-the-key/447/5 "2009-06-03T22:08:36Z")
Sorry for the hassle. I don’t like SWREG either. It’s a drag because there aren’t a lot of choices in the internet moneychanging business, most of the services that are offered end up being different front ends for the same company in the end.