When you purchase a license for one or more of our plugins, you receive an email that contains download links for the license files. Here’s the tip: those download links are only good for seven days, after which they expire.
If you find that your download link has expired but that you need to download it anyway, just send an email to orders at fastspring dot com and give them your order number (or information that would help them to FIND your order number, such as approximate date of purchase, method of payment used, email address used, etc.). They can reset your download link and resend order emails as requested.
Note that you’re still welcome to file a support ticket with us - but we’ll just send you this same information. Just trying to make things faster for you.